Everything you should know about the approaching Microsoft Dynamics 365 update


Posted by Alex Phillips almost 2 years ago

Last week, Microsoft published details of what we can expect when it updates Dynamics 365.

The 315 pages of release notes gave details of the new features for its ERP, CRM, Mixed Reality and Power Platform – scheduled to be rolled out between April and September this year.

According to the notes, there will be “hundreds of new capabilities” across the Dynamics 365 modules, with particular attention being paid to features labelled as artificial intelligence (AI) by Microsoft.

Not that we have to wait until April. A preview of these capabilities will be available from 1 February, and the release notes will be updated with Project Service Automation and additional apps and capabilities on 21 February.

Then on 5 April, it’s all systems go, when the April ’19 update is made available to customers for production deployment.

It was last year that Microsoft announced it would start issuing two Microsoft Dynamics 365 updates a year – one in April and the other in October (not dissimilar to the schedule followed by Windows 10).

A post on ZDNet outlines the key changes Microsoft Dynamics 365 users will see when the updates come into effect.

AI for Sales will be getting predictive forecasting and more call-intelligence capabilities, while AI for Customer Insights will become generally available. AI for Market Insights is also getting a makeover, with the added ability to simultaneously suggest related topics, create searches and correlate search data with information from social media.

Meanwhile, additional features to the Dynamics 365 Layout and Remote Assist apps include real-time collaborations and editing (Layout), and new annotation, group calling, screen sharing and integration with Field Service (Remote Assist).

The April ’19 update will also see the Marketing app optimised for target segments and personalised marketing. Marketers will also notice more social marketing capabilities within the app.

From a Sales perspective, users will benefit from more data providers, tighter integration, simplified forecasting and added features. Updates to the Customer Service and Field Service modules will include new features, better usability and deeper integration with other modules.

Microsoft is also bringing together users on a single version of Finance and Operations. New capabilities will be ‘persona opt-in-enabled,’ so users can implement new features on their own cadence.

Users will also notice updates to HR Talent, Retail, Business Central, and PowerApps. You can read the Microsoft Dynamics 365 April ’19 release notes in full.


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