What can we expect from Dynamics 365 and Power Platform in 2020?


Posted by Faustine Ladeiro-Levent 9 months ago

Microsoft has given us a taste of what features we can expect from Dynamics 365 CRM and ERP and Power Platform this year. And early access testing is already underway.
Microsoft’s Wave 1 updates will include hundreds of new features and should be ready between April and September.

According to a blog post by the company’s corporate vice president and chief operating officer for Business Applications Engineering, Mo Osborne: “The new features and enhancements demonstrate our continued investment to power digital transformation for our customers and partners.”

In the blog, Osborne listed the applications due to receive an update: Sales, Marketing, Customer Service, Field Service, Finance, Supply Chain Management, Human Resources, Commerce, and Business Central.

These features were enabled for testing this week, and will be available for everyone in April (apart from some which were added later and are likely to be rolled out in September).

So, what can we expect from Dynamics 365 and Power Platform in 2020? Here’s a look at a few of the new features in more detail.

  • Dynamics 365 Marketing: new email message and Excel data-export capabilities, plus third-party CMS and Microsoft Forms Pro integration.
  • Dynamics 365 Customer Insights: richer integration for users thanks to Power Virtual Agents.
  • Dynamics 365 Field Service: the addition of new incident type AI-based suggestions and IoT alert suggestions.
  • Dynamics 365 Finance and Operations: this cross-app feature will have additional support for data in its Common Data Service.

Dynamics 365 Commerce is to replace the Dynamics 365 Retail app (those plans were already announced last year), while Finance and Human Resources will receive a series of incremental updates over the coming months.

Microsoft also announced it was working on industry accelerators, acting like blueprints for vertical industries, helping companies boost application development.
Microsoft’s Power Platform will also welcome a number of new features this year. Expect to see more sophistication and usability in Power Apps; greater investment in intuitive experiences, a unified BI platform, big data analytics, and pervasive artificial intelligence in Power BI; and robotic process automation (RPA) capabilities in Power Automate (formerly known as Flow).

Power Automate is also getting productivity enhancements connected to Teams, Azure integration, and the ability to build AI-fuelled workflows.

Is your business looking to enhance its productivity? Get in touch with Hunter Charles to see how we can help.


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