CRM Business Analyst

CRM Business Analyst

Job Title: CRM Business Analyst
Contract Type: Permanent
Location: Hemel Hempstead, Hertfordshire
Salary: £55000 - £60000 per annum
Reference: BBBH10608_1490117449
Contact Name: Tashan Williams Mitchell
Contact Email:
Job Published: March 21, 2017 17:30

Job Description

CRM Business Analyst- £55,000- £60,000- Hemel Hempstead


I'm currently working with a large global company who are seeking a CRM Business Analyst to work on several new pieces of work, involving MS Dynamics CRM, SAP & JDA. You'll have plenty of opportunities to make an immediate contribution within a close knit team.


Experience Needed

  • Ability to engage and influence stakeholders across the organisation
  • SME in Business Processes
  • Experience completing Business Analysis- business process mapping, gap analysis, requirements gathering & running workshops
  • Experience managing multiple platforms (various systems)
  • Requirements into functional specification
  • Sound understanding of Business Sales/ Pipeline Management (desirable)
  • Knowledge in Microsoft Dynamics CRM (desirable)


Key Responsibilities of the role:

  • Provide functional and process mapping skills to support our CRM business processes
  • Running client workshops on business processes, business requirements and system design
  • Business and systems analysis and documentation
  • Provide support to the central and local users for the platforms managed by the CRM Team
  • Stakeholder management
  • Strong team leading skills including the ability to support other team member in achieving their objectives


This is a good opportunity to work for a global company and part of a close-knit team, who will be provide you great training schemes and qualifications for you to progress your career.


For more information on all our available opportunities, please give me a call on 0203 728 6125